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VOT · 24 August 2018, 02:37 AM

Dear friends! Help me, please. After 3 days of wearing my new Rolex I got this big scratch on the sapphire glass. How? I can't understand. What can I do to deal with this situation? To go to the AD? To service? Or polish this glass myself? Many thanks!

MattPegler · 24 August 2018, 02:38 AM

What on earth did you scratch it with!?? A diamond?
Sorry about the scratch though, my best bet would be to contact your AD to see what they recommend.

shaunylw · 24 August 2018, 02:38 AM

When you run your finger nail across it, can you feel the scratch?

Mr Kram · 24 August 2018, 02:41 AM

that looks nasty. how the heck?

airpeace · 24 August 2018, 02:42 AM

the watch is ruined, sell it. joking aside, contact RSC for glass replacement, AD is not obligated to do anything.

beshannon · 24 August 2018, 02:50 AM

Quote:

Originally Posted by shaunylw

When you run your finger nail across it, can you feel the scratch?

flyingtiger85 · 24 August 2018, 02:50 AM

how in the heck did that happen?

T01 · 24 August 2018, 02:52 AM

First sapphire scratch I've seen in awhile. That'll need to be replaced.

abozz · 24 August 2018, 02:54 AM

Your wife diamond ring is the first suspect.

sco · 24 August 2018, 03:00 AM

Ouch, that looks like a need for a new crystal, unless you can live with it until a service (5+ years)...

NJRolexFan · 24 August 2018, 03:03 AM

I would recommend sending to your nearest Rolex Service Center for them to replace the sapphire crystal.

904VT · 24 August 2018, 03:06 AM

A wife with a diamond ring is the number 1 offender. Sapphire is hard, but not diamond hard. Otherwise i can't think of much that should put a scratch like that unless it was a bump you'd definitely remember. A polish from your AD of the sapphire may help

Alex6340 · 24 August 2018, 03:13 AM

Did you bump a wall and it’s a paint residue?

Envoyé de mon iPhone en utilisant Tapatalk

Rashid.bk · 24 August 2018, 03:16 AM

Geez bro...personally as crap as that is, I'd just put up with it until service. That'll learn me a lesson.

ALF61 · 24 August 2018, 03:21 AM

You´re gonna have to scratch with something harder than the glass itself there is no doubt about that. For our reference how did you scratch it ? I´ve never seen a scratch that deep it cannot be polished by yourself.

MinMay · 24 August 2018, 03:23 AM

just wear it..scratch is expected...and I guarantee you'll see more.

johneh · 24 August 2018, 03:24 AM

Quote:

Originally Posted by beshannon

I'm not sure why this is confusing. A lot of the times a "scratch" on a sapphire turns out to be material transfer from something else. If you run your finger over it and feel a gouge, then it's indeed a scratch.

johneh · 24 August 2018, 03:25 AM

Quote:

Originally Posted by MinMay

just wear it..scratch is expected...and I guarantee you'll see more.

On the sapphire? I wouldn't make that guarantee.

VOT · 24 August 2018, 03:29 AM

I really don't know how and where it happen. But the scratch is very deap and long. The photo can't convey the whole problem.

123Blueface · 24 August 2018, 03:31 AM

Needs a new crystal. No fixing that one. Send to RSC.

VOT · 24 August 2018, 03:32 AM

Yeah, I really feel this scratch. Only replacement of the glass or can I polish it?

nektar · 24 August 2018, 03:36 AM

wear it as it is. It is still brand new!

mjclark32 · 24 August 2018, 03:42 AM

Scratched my OP39 last year after having it for only a month or so. Sent it to NY RSC and had a new crystal installed. Cost about $315...

shaunylw · 24 August 2018, 03:44 AM

Quote:

Originally Posted by Alex6340

Did you bump a wall and it’s a paint residue?

Envoyé de mon iPhone en utilisant Tapatalk

Exactly my point!

Sent from my iPhone using Tapatalk

shaunylw · 24 August 2018, 03:45 AM

Quote:

Originally Posted by VOT

Yeah, I really feel this scratch. Only replacement of the glass or can I polish it?

Needs replacement.

Sent from my iPhone using Tapatalk

VOT · 24 August 2018, 03:50 AM

Quote:

Originally Posted by mjclark32

Scratched my OP39 last year after having it for only a month or so. Sent it to NY RSC and had a new crystal installed. Cost about $315...

The same problem(. Really costed not too much? Where did You scratch Your glass?

904VT · 24 August 2018, 03:52 AM

Quote:

Originally Posted by mjclark32

Scratched my OP39 last year after having it for only a month or so. Sent it to NY RSC and had a new crystal installed. Cost about $315...

That’s actually really reasonable all things considered with pressure testing.

mjclark32 · 24 August 2018, 03:54 AM

Quote:

Originally Posted by VOT

The same problem(. Really costed not too much? Where did You scratch Your glass?

Wife's diamond got it

Quote:

Originally Posted by 904VT

That’s actually really reasonable all things considered with pressure testing.

worst part was RSC needed to wait for a crystal from Geneva, took about 6 weeks all in

shaunylw · 24 August 2018, 03:55 AM

Quote:

Originally Posted by 904VT

That’s actually really reasonable all things considered with pressure testing.

$315, very reasonable!

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Nikrnic · 24 August 2018, 04:04 AM

Quote:

Originally Posted by vot

yeah, i really feel this scratch. Only replacement of the glass or can i polish it?

if you can feel it theres not rubbing it out. Just like a scratch on a car.

24 August 2018, 02:37 AM	#1
VOT "TRF" Member Join Date: Jul 2018 Location: Saint-Petersburg Posts: 211	Help me, please. Scratch on my new Rolex sapphire... Dear friends! Help me, please. After 3 days of wearing my new Rolex I got this big scratch on the sapphire glass. How? I can't understand. What can I do to deal with this situation? To go to the AD? To service? Or polish this glass myself? Many thanks! Attached Images

24 August 2018, 03:13 AM	#13
Alex6340 "TRF" Member Join Date: Sep 2013 Location: Switzerland Watch: 16710, PP 5167 Posts: 840	Did you bump a wall and it’s a paint residue? Envoyé de mon iPhone en utilisant Tapatalk __________________ Instagram: swisswatchologist

24 August 2018, 03:29 AM	#19
VOT "TRF" Member Join Date: Jul 2018 Location: Saint-Petersburg Posts: 211	I really don't know how and where it happen. But the scratch is very deap and long. The photo can't convey the whole problem. Attached Images

24 August 2018, 03:42 AM	#23
mjclark32 "TRF" Member Join Date: Mar 2010 Real Name: MJC Location: PHL USA Watch: IWC, Rolex, AP Posts: 29,232	Help me, please. Scratch on my new Rolex sapphire... Scratched my OP39 last year after having it for only a month or so. Sent it to NY RSC and had a new crystal installed. Cost about $315... __________________

24 August 2018, 02:38 AM	#2
MattPegler "TRF" Member Join Date: Jul 2015 Location: United Kingdom Watch: 116000 Blue Dial Posts: 192	What on earth did you scratch it with!?? A diamond? Sorry about the scratch though, my best bet would be to contact your AD to see what they recommend.

24 August 2018, 02:38 AM	#3
shaunylw "TRF" Member Join Date: Jun 2013 Location: Here Posts: 4,657	When you run your finger nail across it, can you feel the scratch?

24 August 2018, 02:41 AM	#4
Mr Kram "TRF" Member Join Date: Feb 2016 Real Name: Mark Location: Los Angeles Posts: 876	that looks nasty. how the heck?

24 August 2018, 02:42 AM	#5
airpeace Banned Join Date: Feb 2018 Location: Phila Posts: 393	the watch is ruined, sell it. joking aside, contact RSC for glass replacement, AD is not obligated to do anything.

24 August 2018, 02:50 AM	#7
flyingtiger85 "TRF" Member Join Date: Oct 2015 Location: tejas Watch: Sub Date Posts: 298	how in the heck did that happen?

24 August 2018, 02:52 AM	#8
T01 "TRF" Member Join Date: Jan 2013 Real Name: T Location: AZ, NV, CA Posts: 6,490	First sapphire scratch I've seen in awhile. That'll need to be replaced.

24 August 2018, 02:54 AM	#9
abozz "TRF" Member Join Date: Sep 2013 Location: In my home. Watch: 116660, 126600 Posts: 2,905	Your wife diamond ring is the first suspect.

24 August 2018, 03:00 AM	#10
sco "TRF" Member Join Date: Dec 2013 Location: Chicago Watch: Subc AT 8500 CSO Posts: 3,646	Ouch, that looks like a need for a new crystal, unless you can live with it until a service (5+ years)...

24 August 2018, 03:03 AM	#11
NJRolexFan 2024 ROLEX SUBMARINER 41 Pledge Member Join Date: Jul 2018 Location: NJ Posts: 324	I would recommend sending to your nearest Rolex Service Center for them to replace the sapphire crystal.

24 August 2018, 03:06 AM	#12
904VT "TRF" Member Join Date: Jun 2016 Location: USA Watch: All Rolex Posts: 7,024	A wife with a diamond ring is the number 1 offender. Sapphire is hard, but not diamond hard. Otherwise i can't think of much that should put a scratch like that unless it was a bump you'd definitely remember. A polish from your AD of the sapphire may help

24 August 2018, 03:16 AM	#14
Rashid.bk "TRF" Member Join Date: Jan 2009 Location: Dallas Watch: 12800ft = 3900m Posts: 11,173	Geez bro...personally as crap as that is, I'd just put up with it until service. That'll learn me a lesson.

24 August 2018, 03:21 AM	#15
ALF61 "TRF" Member Join Date: Oct 2017 Location: Middle America Posts: 1,085	You´re gonna have to scratch with something harder than the glass itself there is no doubt about that. For our reference how did you scratch it ? I´ve never seen a scratch that deep it cannot be polished by yourself.

24 August 2018, 03:23 AM	#16
MinMay Banned Join Date: Apr 2015 Location: United States Posts: 2,410	just wear it..scratch is expected...and I guarantee you'll see more.

24 August 2018, 03:31 AM	#20
123Blueface "TRF" Member Join Date: Jun 2015 Location: USA Watch: All Posts: 5,316	Needs a new crystal. No fixing that one. Send to RSC.

24 August 2018, 03:32 AM	#21
VOT "TRF" Member Join Date: Jul 2018 Location: Saint-Petersburg Posts: 211	Yeah, I really feel this scratch. Only replacement of the glass or can I polish it?

24 August 2018, 03:36 AM	#22
nektar "TRF" Member Join Date: Jul 2009 Location: Louisiana Watch: 114060 Posts: 1,678	wear it as it is. It is still brand new!

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