Crown stem came off AP Diver

[mickyd329]

Originally Posted by thsiao

I’m not so much worried about them fixing this particular issue, I’m more worried about them scratching my watch while they have it. That YouTube video was great and now I’m worried that I might have tried pushing the stem back in too many times... hopefully I didn’t damage anything.

I did the same thing and tried to push it back in several times. No damage to the movement.

[thsiao]

UPDATE: Watch needs a complete service which will run me over $1,000 including shipping. They have quoted me 7 weeks for the job.

[RXAPPP]

Happened to me with a brand new 15400 - AP replaced the watch within 5 days

[walds11]

Originally Posted by thsiao

UPDATE: Watch needs a complete service which will run me over $1,000 including shipping. They have quoted me 7 weeks for the job.

Good to hear. So, no warrenty left on the watch or this is not covered under warranty?

Originally Posted by RXAPPP

Happened to me with a brand new 15400 - AP replaced the watch within 5 days

Wow, replaced and not repaired?

[Burlington]

Originally Posted by thsiao

UPDATE: Watch needs a complete service which will run me over $1,000 including shipping. They have quoted me 7 weeks for the job.

Service due to time in use or damage repair to the crown ?

[Jazzie]

Sorry, but it should be a quick fix

[thsiao]

Originally Posted by walds11

Good to hear. So, no warrenty left on the watch or this is not covered under warranty?

Originally Posted by Burlington

Service due to time in use or damage repair to the crown ?

Yeah unfortunately this happened outside of my 3 year warranty...

[RolexZen]

Sorry, still unclear what you are saying, OP.

Is AP requiring you to get a full service if you want the crown fixed? Or did your jamming the crown back in damage the watch? Or are you just choosing to get a full service because the out of warranty repair would already cost, say, $400, or you could just get it repaired if you opt for the full service (for which it may be due) for a total of around $1000? Or something else?

[Plastique999]

Originally Posted by thsiao

UPDATE: Watch needs a complete service which will run me over $1,000 including shipping. They have quoted me 7 weeks for the job.

Wow, what’s entailed in the complete service?


Sent from my Zeitwerk

[sokoloka]

Originally Posted by RolexZen

Sorry, still unclear what you are saying, OP.

Is AP requiring you to get a full service if you want the crown fixed? Or did your jamming the crown back in damage the watch? Or are you just choosing to get a full service because the out of warranty repair would already cost, say, $400, or you could just get it repaired if you opt for the full service (for which it may be due) for a total of around $1000? Or something else?

Originally Posted by Plastique999

Wow, what’s entailed in the complete service?

Curious about both of these myself as well.

[thsiao]

Originally Posted by sokoloka

Curious about both of these myself as well.

They stated that the watch needed a complete service after reviewing it but did not specify if it was due to the crown stem issue or just because of time/usage... I’ll send them an email to confirm this.

Complete service includes:

“A complete maintenance service includes the disassembly of the watch, cleaning all components, replacing any components that don’t meet specifications, re-assembly and quality control testing.

The following parts are always replaced – gaskets and crowns.”

[thsiao]

Originally Posted by thsiao

They stated that the watch needed a complete service after reviewing it but did not specify if it was due to the crown stem issue or just because of time/usage... I’ll send them an email to confirm this.

Complete service includes:

“A complete maintenance service includes the disassembly of the watch, cleaning all components, replacing any components that don’t meet specifications, re-assembly and quality control testing.

The following parts are always replaced – gaskets and crowns.”

UPDATE: This is what they replied.

“Yes it is required as we don’t do a partial service. The watch also has oils that are drying and need to be replaced.”

[daveo5]

What’s with the shades? I’ve never seen a real watchmaker wearing them, while working on a watch.


Sent from my iPad using Tapatalk

[RolexZen]

Originally Posted by thsiao

UPDATE: This is what they replied.

“Yes it is required as we don’t do a partial service. The watch also has oils that are drying and need to be replaced.”

That’s not great, if the watch is otherwise performing fine. How old is it and how long has it been since last service?

Sounds like “oils are drying” is boilerplate text supporting the need for regular servicing, not actual analysis of your watch movement.

Originally Posted by daveo5

What’s with the shades? I’ve never seen a real watchmaker wearing them, while working on a watch.

The guy in the video? He’s not a watchmaker, and he’s not working on a watch.

[Burlington]

Originally Posted by thsiao

UPDATE: This is what they replied.

“Yes it is required as we don’t do a partial service. The watch also has oils that are drying and need to be replaced.”

Thats a shame they haven't offered a partial service, which they certainly do do. I guess what they are saying is they won't do a partial service to repair this type of damage. When was the watch last serviced, or if new, when was it purchased ?

Originally Posted by daveo5

What’s with the shades? I’ve never seen a real watchmaker wearing them, while working on a watch.

Sent from my iPad using Tapatalk

He is a grey dealer based in Miami, the shades are just for fun for his you tube videos.

[leisen]

Originally Posted by thsiao

UPDATE: Watch needs a complete service which will run me over $1,000 including shipping. They have quoted me 7 weeks for the job.

Same happened to me. Crown came off (caliber 3120) and a full service was needed. 870 EUR. The previous complete service was exactly 5 years before.

[Rachdanon]

Oils are drying just past 3 years? How do I make sense of the 5 year warranties now on the newer pieces...I should send it in for a check within warranty aftee 3 years...let me guess they"ll say no service needed...

[singe89]

same here. Crown came off of my 15400 and it was 5.5 years old. $930 for full service.

[RolexZen]

Originally Posted by Rachdanon

Oils are drying just past 3 years? How do I make sense of the 5 year warranties now on the newer pieces...I should send it in for a check within warranty aftee 3 years...let me guess they"ll say no service needed...

Where in the thread does it say it's been just past 3 years?

[thsiao]

Originally Posted by singe89

same here. Crown came off of my 15400 and it was 5.5 years old. $930 for full service.

My watch was purchased in 2013 so it is about 5 years old. I don’t wear it much though due to heavy rotation so I am a bit disappointed. But it seems to happen with all watches at some point. My IWC Ingenieur had a loose screw out of nowhere, my PAM 233 got hour hand stuck, etc etc etc... and none of these watches are worn that much.

[Rachdanon]

Originally Posted by RolexZen

Where in the thread does it say it's been just past 3 years?

Sorry, misread.

[daveo5]

I’ve been wearing watches since I was 15. I’m now 75. Never had a watch stem pull out in 60 years. I wear and have worn many top brands. My daily is a PP Neptune, rotated with a Calatrava and my AP royal oak. Rolexes and others sit for most part. My 2 cents worth.


Sent from my iPad using Tapatalk

[R!$]

Very common on my vintage Rolexes

[thsiao]

UPDATE: Was quoted 6-8 weeks but actual turnaround was less than 4 weeks. Communication, packaging (quite impressive actually), quality of work... everything was perfect. Can’t say enough good things about the Clearwater FL after service team. Another great experience.