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12 November 2018, 07:33 AM | #1 |
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oops, Advice needed
Wife dropped her 3 month old DJ31 and smashed the crystal. Can the AD replace this or is it better being sent to Rolex . Im based in the UK.
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12 November 2018, 07:51 AM | #2 |
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12 November 2018, 07:59 AM | #3 |
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12 November 2018, 08:51 AM | #4 |
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Hack it!! It will more than likely need a service to ensure no shards made its way in the movement
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12 November 2018, 09:01 AM | #5 |
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My wife did the same. I took it to a good local watchmaker. He checked the mechanism, but did not see any indication of glass particles there, so we took the chance of no full service.
Total cost was $150, as opposed to Rolex charge. That was a couple of years ago, so apparently it was a good decision. |
12 November 2018, 09:04 AM | #6 |
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It will need a service, you may be able to claim on your household insurance for the damage.
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12 November 2018, 09:18 AM | #7 | |
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Quote:
Wife did the same. Fortunately, $2700 and covered.
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12 November 2018, 09:44 AM | #8 |
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How much does Rolex charge for a new crystal?
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12 November 2018, 09:55 AM | #9 |
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Pull out the stem to stop the watch from running or potential shards of dusty glass may enter and damage the running movement. You just may save yourself a larger repair bill.
RSC will be grateful when you send it to them non-running.
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12 November 2018, 09:57 AM | #10 |
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Almost positive RCS will require a full service!
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12 November 2018, 10:09 AM | #11 |
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Send it to a RSC
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12 November 2018, 10:19 AM | #12 |
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Does everyone here take his Porsche or BMW only to a dealer for service?
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12 November 2018, 10:21 AM | #13 |
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12 November 2018, 10:24 AM | #14 | |
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RSC removes the guesswork. |
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12 November 2018, 10:29 AM | #15 |
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I think it is hard to make a blanket statement... in a generic case the factory would be preferable, but I once had a very bad, and surprising, situation with one very prestigious factory. No, not Rolex, but close.
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12 November 2018, 11:39 AM | #16 |
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The RSC is the only place you can take it or ship it if you want to preserve that 5-year warranty. This will be an expensive endeavor because you must pay for a full service. Rolex requires this to replace a shattered crystal: Fully disassemble/reassemble the entire movement to ensure no shards made it into the movement.
If you want to save £600 or so, and you trust the original Rolex workmanship that went into the build of your wife’s DJ movement, and you are risk-tolerant, then you might just void the warranty yourself. After all you shouldn’t need it, right? The gamble is if something dire goes wrong in the movement later, it’s all on your nickel. If that sounds like a good gamble (save £600 now against the odds of a £800-1000 repair later) then go Indie. Before going the RSC route you could locate a nearby certified watchmaker with a Rolex parts account. Have him or her assess the DJ’s movement carefully and if no shards are visible on it, then only pay to replace the crystal. Sent from my iPhone using Tapatalk Pro
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12 November 2018, 11:48 AM | #17 | |
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At any rate, his options have been explained. The rest is up to him at this point. |
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13 November 2018, 12:49 AM | #18 |
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Thanks to all for the advice . I spoke to the AD today and its going to be sent back to the RSC for a quote. Id rather spend a little more now that risk any problems in the future. I hacked the watch when it happened so hopefully there won't be any damage to the movement.
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13 November 2018, 03:14 AM | #19 |
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