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19 December 2018, 01:01 AM | #31 | |
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Real Name: Scott
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Quote:
At present the majority of what is described as a 'grey market watch' are actually just 'legitimately purchased' watches being resold. The card is stamped and swiped and the warranty is valid. The grey market refers to watches sold outside of the official sales agreement ie an AD or brand selling en mass to discount retailers or resellers. As these watches are purchased by the reseller on the understanding that they are 'grey' they are aware there is no manufacturer's warranty attached to the watch as the conditions of sale were not met (Distributer-AD-End customer). The term grey is used for a reason. This is a grey area in law. It is not illegal to do, however you are going to be unsuccessful in trying to use the law to force a manufacturer to honour a warranty in such a case. Going grey has it's pitfalls and its benefits (discount). This being said the number of proper grey market pieces has been dwindling due to the demand being as high as it is. This is where the resellers (professional and amateur alike) have come in and filled the gap selling watches at a premium. Not all resold watches are grey but all grey watches are resold |
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19 December 2018, 01:02 AM | #32 |
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Join Date: Dec 2018
Location: London - UK
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I talked to the London RSC about different scenarios and they dont really care if you have warranty card/proof of purchase etc... for a service. If you pay, they'll service it.
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19 December 2018, 01:07 AM | #33 | |
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That’s not the question. The question is in the OP’s initial post. Would you be denied free repairs under the warranty if you did not produce a receipt with the warranty card. Sent from my iPhone using Tapatalk Pro
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19 December 2018, 01:15 AM | #34 |
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Join Date: Dec 2018
Location: London - UK
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Ah yeah, apologies you are correct. You should not need to produce proof of purchase if the warranty card was activated in line with Rolex sales. (swipe, name and dated).
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19 December 2018, 01:31 AM | #35 | |
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Quote:
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19 December 2018, 08:17 AM | #36 | |
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Real Name: Scott
Location: UK
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Quote:
If Rolex wanted to, warranty work could be refused without the card
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Past: 6239 (yes, I know...), 16610, 16600, 116515, 116613LN, 126600, 126711 CHNR Present: 16600, 116509, Cartier Santos Green. |
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24 December 2018, 02:01 AM | #37 |
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Join Date: Dec 2017
Location: new york
Watch: Rolex 116500LN
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I just had my 1yr old Daytona fixed at RSC NYC after it ceased to function. I have a valid legit warranty card, watch was purchased from a jeweler who was not an AD. Rolex SC in NYC DID NOT and WOULD NOT honor their warranty, I had to pay $890 to have it fixed. The woman I spoke to at RSC NYC would not even acknowledge that the name of the AD on the card, David Rojas in Portugal, even exists, even when I told her I was looking at not only their website, but also on the Rolex website as well. Bottom line is this, they should honor the warranty for any watch they manufacturer that is within the warranty period, no matter where, or from who, it is purchased. Of my other 2 watches, the seadweller lasted 20yrs before service, and the Oyster is still going strong at 13yrs. Maybe I got a lemon but it works now, still don't think I should have had to pay a dime though.
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24 December 2018, 02:37 AM | #38 |
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Join Date: Jun 2018
Real Name: Ron
Location: Newtown PA
Watch: Daytona116518GMTLN
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My AD in Philly sends all repairs to Dallas...even though NYC is 90 miles away.. sounds like the Texans are much more laid back
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