Tourneau gave my warranty card to someone else.

[mikeps2006]

I purchased my Tudor blackbay GMT from Tourneau Waikiki in HONOLULU Months later there was an issue with the power reserve. I took my watch into Tourneau for warranty service. After about a month I got my watch back but was told they accidentally gave my warranty card to someone else. Since then it’s been about 4 months of them “trying” to track down the person that has my warranty card. Been given the same run around about how the person is traveling and I’m pretty much at my last straw.

Now, should I put in a complaint to corporate? Will they have to buy my watch back? Has this happened to anyone? Any feedback appreciated. Thanks.


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[quakeroatmeal]

I'm sorry you're dealing with this. I don't have much to offer.

I just wanted to say I'm alarmed by the number of issues the BB GMT is having.

[Rocket launcher]

It's a bad watch they don't even service it ..they swop the inners for new

TUDOR it ain't no Rolex

[dhknola]

I have heard nothing but nightmares from Tourneau...sorry and good luck.

[Chewbacca]

Originally Posted by Rocket launcher

It's a bad watch they don't even service it ..they swop the inners for new

TUDOR it ain't no Rolex

.

[alex_moreno111]

Your watch should have a serial number, Based on that Tudor should be able to issue you a new card. I would call them directly and explain the situation. Good Luck .

[Syed117]

Originally Posted by Rocket launcher

It's a bad watch they don't even service it ..they swop the inners for new

TUDOR it ain't no Rolex

Whenever I see a ridiculous post, I immediately check the join date.

The absolute worst stuff here seems to come from people who joined in 2018 and 2019.

You fit in nicely.

[The Libertine]

Originally Posted by Rocket launcher

It's a bad watch they don't even service it ..they swop the inners for new

TUDOR it ain't no Rolex

And on what authority do you speak?

[Likestheshiny]

Oh, he posted something similar in another thread. I wonder why he's all hot and bothered about Tudor today. With almost a thousand posts, he can't have only just accidentally discovered that this forum is pretty fond of Tudor. I guess he's having a bad day and wants some attention?

[Rocket launcher]

Originally Posted by quakeroatmeal

i just wanted to say i'm alarmed by the number of issues the bb gmt is having.

Originally Posted by Rocket launcher

It's a bad watch they don't even service it ..they swop the inners for new

TUDOR it ain't no Rolex

I was answering the above the GMT is a bad watch
The black bay ETA was a superb watch I had one never missed a beat ..
I then got a GMT ..had the date problem . Sent back come back and losing time..
As I say for me it was a Bad watch.

I could venture back into tudor in the future but it would need to be something very special like a BB58 with a blue dial and bezel

As for the OP needs to complain and get a new card otherwise he will lose value on his watch..
A new card is required as a set is a set

[Brny11]

Originally Posted by Rocket launcher

It's a bad watch they don't even service it ..they swop the inners for new

TUDOR it ain't no Rolex

Haha number 3 today. Do you walk around pointing out your Rolex to strangers? “Nice Seiko bro, ain’t no Rolex” - how does it work for you? Ladies lining up? Red carpets rolling out?

[mikeps2006]

The watch was sent to Tudor for warranty work and since I got it back it’s been keeping time flawlessly. Jus pissed about not having my warranty card. I’m pretty sure Tudor would not issue another warranty card.


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[eltonbalch]

Originally Posted by Rocket launcher

It's a bad watch they don't even service it ..they swop the inners for new

TUDOR it ain't no Rolex

Wow...I really am surprised at the numerous put downs (and not just in this thread) that Tudor receives on TRF. I have not experienced any problems with my Tudor GMT and I am sure my AD will take good care of me if something does come up. The OP was only asking about a missing warranty card; that could have happened with any watch. Somehow the thread drifted into some Tudor bashing. Bashing someone’s choice without backing it up with real facts is just bad form, IMHO.

Fake news

[Wobbly]

Originally Posted by Syed117

Whenever I see a ridiculous post, I immediately check the join date.

The absolute worst stuff here seems to come from people who joined in 2018 and 2019.

You fit in nicely.

Phew, I joined in December 2017

[billfredericks]

I’ll celebrate when tourneau loses Rolex and Tudor.

Very sorry for your headache.

[Nikrnic]

I'd go over their heads and try to get in touch with corporate, if that's even possible.

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[blada4life]

i would contact rolex and tudor corporate. no point in wasting time with people who dont want to get into trouble. probably requires forms to fill out.

[FloridaSam]

Thoughts and prayers.

[Brian7708]

Against all odds here but, ...do your think you could ask them to make it right by exchanging your current watch for a new one with a warranty card? It’s cheaper than a lawsuit for them.

[Justingtr]

Originally Posted by Syed117

Whenever I see a ridiculous post, I immediately check the join date.

The absolute worst stuff here seems to come from people who joined in 2018 and 2019.

You fit in nicely.

This is the worst thing I've read on this forum. So much elitism going on with people talking about join dates.

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[Muxi]

Originally Posted by Justingtr

This is the worst thing I've read on this forum. So much elitism going on with people talking about join dates.

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Agree, and to think the guy he commented on was telling the truth about the movement swaps. It’s been discussed at length in this forum over several threads. I believe SearChart (Bas) said it and he is an RSC watchmaker.

[mactruck]

nevermind

[002]

Originally Posted by mikeps2006

The watch was sent to Tudor for warranty work and since I got it back it’s been keeping time flawlessly. Jus pissed about not having my warranty card. I’m pretty sure Tudor would not issue another warranty card.


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Curious what the reserve issue was, do you know what specifically was repaired? Was the movement swapped as suggested by others?

To answer your post, I'd do whatever it takes to get the card if you really want it. The longer you wait, the harder or less likely it'll be.

[mikeps2006]

Originally Posted by Brian7708

Against all odds here but, ...do your think you could ask them to make it right by exchanging your current watch for a new one with a warranty card? It’s cheaper than a lawsuit for them.

This is what I’m hoping will happen. Best case scenario. I highly doubt they’re getting my warranty card back if it’s already been 4 months.


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[Brian7708]

Originally Posted by mikeps2006

This is what I’m hoping will happen. Best case scenario. I highly doubt they’re getting my warranty card back if it’s already been 4 months.


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It really might work. They keep your old one and resell it as part of the “preowned” collection. That means they recoup a few thousand.
I’d sell them them on this and put it in a certified letter to the manager and whoever else, noting that the next step is possible litigation.

[watchtung]

Originally Posted by Muxi

Agree, and to think the guy he commented on was telling the truth about the movement swaps. It’s been discussed at length in this forum over several threads. I believe SearChart (Bas) said it and he is an RSC watchmaker.

Thats interesting. So basically any in house tudor movement is just getting a full movement swap if something is up? Are their expectations they will train people to eventually service parts in the new in house movements of like a bb58?

[tudorbaja27]

Originally Posted by Rocket launcher

It's a bad watch they don't even service it ..they swop the inners for new

TUDOR it ain't no Rolex

Yes. horrendous watch. stay away