ROLEX USA just serviced my Rolex!!!!!! OMG! WOW!

[Enzo thecat]

I just want to say THANK YOU to Rolex USA in Texas. I just got back my submariner and it is like BRAND NEW. WOW I can’t even believe what a great job they did. This was my daily watch and it was pretty beat up. I primarily sent it in for the service and some polishing and a new bezel insert. But I gave them full reign to restore it as they saw fit. I have always heard that they can restore watches to new, but I was skeptical that they would really take the time to restore it to such an immaculate condition. But they went WAY OVER and above my expectations. Amazing. Honestly it is AS NEW and its back at home sung it its watch winder ahead of schedule!

Here was the process:

I called Rolex and told them I had a watch to send in.
They faxed me instructions on packaging, shipping, etc
May 4th I sent it in per their instructions
I called them to let them know it was en route. They ask me for a tracking number so that they could track its progress.

May 8th Then they called me to let me know they’d received it.
Three days later, I got an estimate in the mail with an ETA of 4 weeks
Last Thursday (May 28) they called to let me know it had been shipped back.
I received the watch TODAY (June 3rd ) and it is spectacular.


There are many watch brands out there. Some have a more eccentric look, some have more extravagant movements, and some are more exclusive. But NO OTHER BRAND possesses the caliber of customer service that Rolex has.

It has made me fall in love with the brand all over again.


I tried getting detailed pictures for you to see. I will always regret not taking any before pictures.