Possessed car / excellent service from Jaguar

[Mosco]

Last summer I bought myself one of these:

(not my images, but the car is identical - color, trim, etc)

An absolute DREAM to drive, stiff chassis, powerful Supercharged 420 hp motor (had a service guy tinker with it to bring it up to just under 500 ), handling superior to an M5 (which I also extensively test-drove, sorry Bimmer - owners )

But one thing you will not hear in a brand-new Bimmer that I heard in this one after about 6 months - an ANNOYING cricket-like squeak coming from the rear whenever I drove over rough road and the car was somewhat warm. Of course, i complained to the dealership.

Oh - before I forget, and this comes into play a bit later - I bought this car not from the closest Cincinnati Jaguar dealer, as they treated me like some young punk when I came to buy, but from the Dayton, OH dealer, who is about 40 minutes away from me. They gave me a better deal on the brand-new one than Cincinnati did on a demo, so it was a no-brainer.

So, I was told that I would have to replicate the problem in front of the service staff and it would be fixed. Sounds simple enough, right? WRONG. This car would stop the squeaking whenever I came there. I rode over crappy roads with the service manager for an hour and NOTHING. They did everything they could - and as soon as I would get close to home, I would hear the SQUEAK AGAIN!!!

Finally I told them - I don't know what to do... So, here's what they did : On his DAY OFF, the salesperson who sold me the car drove down to me in a loaner XF, rode around with me, I took him to spots where I knew it would squeak - and sure enough, he heard it! Said it sounded like a dental drill, he understood why I was so irritated, and drove back in my squeaker to Dayton to get it fixed. Said he suspected he knew where it was coming from, so hopefully it will be fixed by the time I pick it up on Tuesday...

I think their willingness to get it resolved and going that extra mile (actually 45 miles) speaks highly of them. It is definitely appreciated on my end!