The bad reception with the new iPhone 4 is NOT a rumor, it's true :(

[BDSmith]

The "Buy a Case* thing reminds me of when I brought in my scratched to hell Iphone 3G for warranty. They told me they wouldn't warranty it because it was scratch so badly. I told them that was unacceptable and proceeded to get a little loud in the store. They finally replaced it and told me "Just buy a case this time." I told em it has a case on it already. ;) FWIW, I had a screen protector on it so the (only part of the phone that's important) was just fine and had no scratches on it.

I sold it on Ebay and put in the auction "Just put a case on it like everyone else." $325 shipped to FL more than paid for my Droid on a 1 year contract. ;)

I can't believe that they find "buy a case" an acceptable answer. Having heard it then and again now straight from the horse's mouth... I'm glad I got away from giving them any more money.

They had a similar issue with the Nexus One too (three four?). I'm not sure how that ended up being resolved but how these companies don't figure it out ahead of time is ridiculous.