How about the good AD's...?

[John685]

After reading Robb's story (Unbelievable Customer Service) I got to wondering how many other positive stories there are about the Rolex AD's. We're quick to bash them for poor service and other faults and I would be interested in hearing some of the good stuff.

My AD did a similar thing that made me a repeat customer. I took in an old Hamilton watch to get a new leather band and didn't want to spend a lot of money. I bought a cheap $20 band and after a couple of weeks decided it wasn't going to work. The band fit okay, it was just not the right material to lay close to my wrist.

Two weeks later, while in the AD for another reason, I showed the watch to him and mentioned it just didn't fit my wrist correctly. He took the watch and placed a $90 leather crocodile band on it. It was very supple and fit perfectly but I told him I didn't want to spend that much. He very politely informed me that he wasn't asking me to spend any extra money, he merely wanted me to be happy and there was no additional charge.

Needless to say, that brought me back and I have received to same quality service. The wife has since bought some jewelry and in the past two months I have purchased three Rolexes. It also doesn't hurt that he has provided a nice discount on all the items.

Are there any other positive stories out there?