Jeweler scratched my case :(

[toulouse]

I noticed a tiny fleck or something attached to the inside of the sapphire crystal of my 210 so I sent it back to the gray jeweler I purchased it from (bnib complete set). When they returned it I noticed that the back side of the case was deeply scratched. (you can tell it was made by whatever tool they used to pry off the case back bezel(?). They freaking denied doing the damage first off, and then told me they never opened the case back (that it was simply a dust particle on the outside of the glass, which it 100% was NOT). Anyway, they took it back to polish out their scratches, but not all came out. There are still a couple scratches that won't come out. Although it is on the underside of the watch, and no one would ever see it unless I took it off and flipped it over and showed them, it still bugs me that they did this (and then lied).

Now, I have still been talking to them about this and they agreed to let me trade it back in towards another watch. A 183 bnib + a few hundred to even out the trade. I like the 183 as well, but perhaps not as much as my 210.

Should I give them back the watched they scratched for a bnib 183 or just cut my losses and keep the 210? I'm a bit torn but whatever I do, I want to just be happy with my purchase. Sorry for the long post. I have delayed asking this question here but I'm truly torn.

PS - it DID take me a good 4 days after receiving the watch back from them before I noticed the scratches. It was strapped to my wrist and I didn't examine it in good lighting until the weekend came. (which gave them the opening to say that I must've done it ).

What would you guys do? I'm so embarrassed this happened in the first place. Never will I purchase gray again. Only TRF trusted sellers for life