Fed Up with Ebay

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Hi guys,

A really frustrating situation has arisen on eBay. A buyer purchased an expensive item from me about a month ago. My listing was crystal clear with high-quality pictures. He left me positive feedback. Now, one month later, a case opened against me, and ebay has told him to return it back to me. In the meantime, the buyer even tried to sell the item on various platforms using my business name.

The buyer and ebay rep have admitted the buyer received the item exactly as described, yet ebay are somehow telling the guy to send it back. Im a power selling with 100% perfect feedback and a "no-return policy" (of course if something is wrong on my end I make the situation right). I was granted an "appeal" after i receive the item back, which most likely means nothing.

As a seller, does anyone have any experience in a situation like this? After paying hundreds of dollars in monthly fees, you would think this company would stand behind honest sellers from being taken advantage of....Disappointing to say the least.