%#*! Tourneau

[MYK]

So I just got back from a wonderful 2 week trip to New York. A week of it was business and the rest was pleasure and I really enjoyed it. During those two weeks, I faced no issues at all and experienced nothing but excellent customer service, from the high end retailers to the hot dog stands in the streets. Zero discrimination or racial attitude (I'm an Arab).

Until I walked into Tourneau on 5th Avenue. I was greeted by a friendly host who guided me to the upper floor where the Tudor watches were on display. As I got there wanting to enquire on the release date of the blue pelagos, I look around and find 2 sales reps serving 2 customers so I patiently waited looking around the Tudor section. The sales lady next to me was showing a customer some of the used watches and told her (literally) 4 times, "ask for me when you come back". So there's no doubt that they are motivated enough to sell. She was an Asian sales rep who apparently spoke Chinese as well. As soon as she finished she looked at me in a weird way and walked away. So I call and say "excuse me", she looks back at me acknowledging that she heard and again walks away. I was shocked really. So I ask her "do you work here?" And she says yes but I have a Chinese customer waiting that needed translation and I look around and there was no one. So I ask her and she says that person and points to someone being served by another sales rep, who was also Chinese! So I tell her who can help me, is there a manager I can speak to and she says its okay I will help you. At that point I left and was very upset.

I came back later to ask about them pelagos and complain and when I went up there was the other Chinese guy standing by the elevator resting on a table so I ask him about the new blue pelagos and he says you mean the blue black bay? I said no pelagos, he said no that's not available we only have it in black. So I ask him can I see it? He says "I have a customer" so I smile and look around and there was just one guy 6 feet from him looking around and when I asked him who, he pointed at him and said that guy. At that point the guy who was listening looks back and says "me!?, no I'm fine just looking around thanks". You would figure he would move his a$$ and show me the watch but instead he looks at his watch and turns around. Wanting me to ask again if I want to see the watch.

I have a couple of theories. They have had many Arab customers ask around without buying or they have an issue with Arabs. Either way I think the attitude is uncalled for and now know why I read a lot of bad comments about Tourneau. Thank god for dealers!