I HATE WHEN RSC's SWAP PARTS WITHOUT PERMISSION! To me it's a BIG Issue!

[Ckci]

Originally Posted by jeffgo888

Ok, so I guess, ONE question:

1). You have a vintage valuable watch. You send it in for service to RSC.
a) YOU are specific that THEY DO NOT replace any original materials.
If they do, then is THAT NOT a basis for a lawsuit? If it devalues your property, it's property damage.

b) If you do NOT specify, and they replace, then you do not have a ground to stand on.

For me, it seems simple. I send it in, they DO the WORK I ask them to do. If they deviate and it destroys the value of my property, then that is the basis of a legal claim.
it is OUR property. period.
We are the consumer, the customer.

just my 2 cents

I appreciate your input and I know this sounds like it would work in theory but the only winners in this scenario would be the lawyers. The legal costs of fighting Rolex would easily be $800/hour. I can't imagine getting out of that nightmare without loosing $50-100k for round one and then they'd appeal. No attorney would take this on a contingent basis for an individual. Rolex would be seasoned at being in the ring and would crush you or me just by stringing the whole thing out if nothing out if nothing else. It would have to be a class action suit and even with a "win" all the real money would go to legal fees. This would be a case of the treatment being worse than the disease. You may disagree and that's fine but I can't imagine a law suit against Rolex as a way to come out on top.

Honestly, when I read your words about sending a vintage piece in to Rolex for service I cringed a bit inside at the thought of it. They are so big and there are probably so many hands, new dings and scratches that can happen that they probably have to "polish" it out at the end of the experience. I'm sure they are careful but at the end of the day they don't know if a scratch was there when it came in or they did it so I can see how the free polish policy came to be. It's no wonder these pieces come back without lugs. My first Rolex has a pretty deep scratch on the clasp that I put there. They'd have to polish the clasp way down to get rid of it. I see lots of Rolex watches for sale that have lost the definition of their clasp and I'm sure this is how that happens. I'd much rather keep the scratch on the clasp. Just to polish out the scratches a lot of these watches come in with is going to lead to lots of shiny but over polished watches. Since posting this thread I've had some people PM me and telling me the Patek experience is much different. I can believe that. The main thing I'd like to see which I think is reasonable is to know Rolex wouldn't change hands, dials or bezels that I didn't want changed because it changes the watch. The term Frankenwatch gets thrown around a lot here for watches people alter but really Rolex spits them out on a daily basis. I, and I'm sure many others, don't want even their modern original Rolex watch coming back to them as a shiny overpolished Frankenwatch. Once again thanks to everyone for reading and especially your participation in this thread.

Russell