Rolex Submariner Service and Repair Costs - Herndon Watch and Clock Recommendation

[sumrtoy]

Hi,

First would like to thank the forum for helping me select a place to get my 20 year old Submariner fixed and serviced.

I have a 1997 Submariner that had never been serviced but worked great until March 2017.

I'm not comfortable with mailing something like this and really wanted someone local to me and who would not just ship the watch to Rolex.

Mr. Lam at Herndon Watch and Clock in Herndon, VA seemed to have a great reputation on this forum so I gave him a shot. As others mention, he is a CW21 watchmaker, i'm still not sure what that means, but it seemed to be a big deal to people here, and he does have an account with Rolex and gets audited by Rolex.

What a great experience. He took the time to open the watch and showed me what was going on inside. Documented all of the serial numbers. Made reasonable recommendations. He even demonstrated what was broken on mine (Main Spring) by showing the inside of a working Submariner. We agreed to have the watch serviced, fix the main spring and replace the bezel which had a deep scratch on it. I hadn't planned on that, but the price was reasonable.

It took 3.5 weeks to get the watch back as Mr. Lam promised.

He brought the watch out along with it's Rolex documentation on what was done and the accuracy measures. Mr. Lam explained how the accuracy is measured and to my amazement that he actually wears the watches in for service for a couple days to make sure they work and maintain their accuracy. He had two on his wrists when I was there.

He keeps the paperwork in a plastic sleeve and files it. Apparently a Rolex rep can show up unannounced and ask him to produce random files to spot check compliance.

Mr. Lam took the time to get my bracelet working right and tight. The watch it's self looks brand new. No scratches and very shiny bright work.

All in I paid $732 with tax for the full Rolex Service, Main Spring Replacement and New Bezel. I believe the service was something like $439 and included labor for the spring and bezel replacement obviously. The rest was the price of the parts. I'm very happy with the service and the price.