RSC did an unauthorized switch of Bezel Inserts

[watchmaker]

Originally Posted by Bigblu10

Thank you for clarifying that to Devildog OP. I'm not exactly sure of his rationale, but he is entitled to an opinion but it contradicts ours.

I was taught this years ago. The two rules of good business.

1. The customer is always right.
2. If the customer is ever wrong, re-read rule number one.

I personally think many RSC's should post this in large bold face print in their facilities.

As a complete tangent to the OP's issue, it's interesting you raise these 'rules' of business.

There are many good reasons and well written articles documenting why the customer is not always right, and shouldn't be treated as such

https://www.forbes.com/sites/theyec/.../#3acd1fa31f68

This article on Forbes sums up the main arguments, with number four (Not all customers are worth keeping) being undeniably true sometimes