Cheated by Selfridges (London) and AP

[IS250C]

Went for my wedding anniversary holiday to London in Jan 2016 and brought my wife a beautiful AP watch as our anniversary gift. We have been extremely happy with the watch. It is really beautiful and we get lots of joy admiring it.

Recently the rubber portion of the chrono pusher, crown and bezel were disintegrating with pieces of rubber dropping off. Last week we had some spare time and drop by AP boutique to check out the rubber issue.

Big big nasty surprise. We were told that the watch is an extremely old watch make in 2011. This is a big shock. We never expect that we can be scammed by 2 big reputable companies - Selfridges and AP to pay full retail price for a 5 years old watch.

The feeling is now a mixture of anger, betrayal and disappointment during the past week whenever we see the beautiful watch.

I am asking some helpful guys in this forum from your knowledge and experience. How and what can I do to get Selfridges and/or AP to do something in my situation. Just felt terrible to get cheated in this manner. Really depressing.