Hey guys, here's a spot of real APPRECIATION!!

[JJ Irani]

Hi guys,

Received the following inter-office message from my boss today......the contents say it all!!

Hello All,

Smith and Smith has secured a limited number of tickets to the Hamilton 400. This includes:

Seating in the Radio Network Corporate Villa above the Hinemoa stand (one of the best locations on the course overlooking the elbow bend at the end of the back straight)
- Full food and beverage service
- Official Programmes
- Guest Speakers
- Live Entertainment
- An Official Hamilton 400 T Shirt
- A Hamilton 400 survival bag (incl. earplugs, hat, sunscreen etc)

This is a full day's entertainment and each ticket is highly valuable.

The Team Leaders and I have discussed this and we want to award this to JJ.

JJ has demonstrated the following qualities which we believe make him a deserved recipient of this special day out:

He has never had a sick day (and he is the second oldest in the Team).
He is always 20 minutes early to work - he has never been late.
He has never taken any personal time off the queue and his adherence to schedule is the best in the Team.
He has consistently the highest Appointment Rates in the Team.
He is passionate about our customers and delighting them at every opportunity.
He is the first CSR always to call back our Overflow customers.
He is always enthusiastic and committed to Smith and Smith and this is a role model for all of us.

JJ ENJOY.


Kind regards,


Darrell Stretch
Contact Centre Manager
Smith&Smith — Since 1875


And this is where I get to go on the 17th of April.....