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20 January 2021, 08:12 AM | #1 |
"TRF" Member
Join Date: Oct 2018
Location: Earth
Posts: 2,322
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Daytona Must See Update on Updates
So as you could recall back in February I was blessed with the opportunity to acquire the 116500LN white, but unfortunately upon sizing there was damage, and upon attempts to buff, there were attempts to polish which was actually done poorly then it was thrown in the ultrasonic damaging the movement, then it went to Rolex RSC Dallas, TWice, which resulted in damage to the bracelet on many links, damage to the midcase, damage to pushers to crown, damage to caseback and even a nick on the 10 o'clock lug. Most painful of all, it came back with dust and debris AND DAMAGE TO DIAL AND HANDS (the latter of which they replaced with new hands and dial and cleaned).
While the dial and hands were changed and rectified I was still left with a manhandled, molested, damaged watch, one which was away from me for about 9 months, opened up, parts replaced, damaged on day of purchase, somewhat dismissed, etc. After pushing a bit and expressing how the experience was really bothering me, management agreed for a replacement of a brand new timepiece. I'm really pleased with them and thankful that they agreed to do the right thing. The Con? honestly, I spent so much time stressing and with everything that has gone down, I'm a little traumatized so now I'm just going to keep this as a safe Queen. Somewhat unfortunate actually, but still a nice and happy ending. Thanks everyone for their support and input during this journey. Sent from my SM-G988U using Tapatalk |
Tags |
116500ln , customer service |
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