Disappointed with Rolex servicing. (Edit: But, Now Delighted !)

[Airoyster]

Hi Lads,
Well,my S/S Air-King-Date came back from getting serviced today,and I have to say that I'm not at all impressed with what I'm looking at.My watch initially was brought to an official Rolex retailer here in Ottawa Ontario for a broken mainspring(just happened the day before),and a complete servicing.I didn't mind ponying up the $500+ for the 5 star Rolex treatment because in my mind the watch would be 100% when I got it back. Boy,was I ever wrong!
The first thing I noticed was the graining(brushed finish) job on the bracelet and lugs....I could have done a better job myself(seriously).the finish was very dull almost flat gray with a fairly deep grain and very uneven on the lugs...even criss-crossed in places. The edges of the oyster bracelet were sharp and very uncomfortable on the wrist...it almost felt like a $10 flea market watch.The second thing was the crystal....it wasn't replaced! instead it looks like it was polished.I remember there were a couple of scratches on the crystal around the cyclops glass and they are still there.Three,the underside of the lugs weren't even touched and have tool marks on them.I can't say for sure if the crown was replaced or not but the coronet is totally upside down when screwed in...it was perfect before! Four,NO DOCUMENTATION WHAT SO EVER!!!...just a sales slip and a little paper service booklet.Nothing to say that this watch ever saw a Rolex watchmaker....nothing!These issues have cast some serious doubt on the quality of workmanship that my watch received....I don't even want to think about the inside.I've put in a call to the retailer to express my dis-satisfaction....I guess I'll have to wait and see what happens.Meantime,my watch is in my dresser drawer still sitting in the service box....I can't even bare to look at it.