Help w/ Bell & Ross Golden Heritage

[bcarneal]

Looking for some help. I buy liquidation jewelry from Macy’s, and occasionally a higher end watch is in a lot. I have a Bell & Ross Golden Heritage. The issue is, the main second hand does not tick, stuck at 12:00. The secondary second hand works fine, keeps good time. The jewelry included is supposed to be store stock, so pulled right out of the store, so I don’t think it was a return or anything like that. I’ve tried winding, but beyond that, not sure what else might help, or if it’s something that needs to be fixed? Thanks in advance!