Dealer scratched my watch while removing a link

[dannyp]

Originally Posted by LeftieUSA

I spoke with store manager and they told me they have very strict policies on sizing watxhes especially Rolex. Rolex provides them with a special tools including a heating machine the loosen adhesive used to secure the screws this prevents any force needed when using screwdrivers to loosen screws in links. They also use a Rolex pad under the watch etc. Asked me if I have a copy of warranty card and he’ll reach out to Rolex and see what they say.


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A better policy would be only allowing the watchmaker to do them, since s/he wouldn’t need a policy to know how to use those tools.

Was this the manager at the purchase location or sizing location?