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Old 10 August 2021, 04:06 AM   #10
enjoythemusic
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epc2 you bring up a great point that Panerai's employee training and information may also be lacking. I have had GREAT customer service from Bob at the Panerai Boutique in Naples FL. Have never physically met Bob and he continues to be wonderful to work with.

Was in Las Vegas at WoS at Wynn and the Panerai reps were very helpful.

Panerai service in Texas repaired a Panerai in very impressive time.

So my personal interaction has been excellent from their 'front line' employees, yet Richemont and their Panerari brand at the top level seems to be very much lacking. Just as it is not Rolex's AD employee's fault there is no inventory, it is not Panerai's Boutique employees or service staff's fault that the company is not providing their employees with proper training details.

The proverbial 'ball' is in Richemont's court. Let's see if they care about the Panerai brand name.
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