New Lange Zeitwerk Release

[Longhorn]

Originally Posted by mongrelnomoad

*Sigh*

How to describe this without seeming bitter?

I own a Lange 1 Platinum Moonphase, bought from the AD that runs the local Lange Boutique. A few days after the Odysseus launch (when it was still being slaughtered on forums and in the press) I happened to pass the boutique and stopped in on the off-chance they’d have a demonstrator. Turns out it was the day of the local press junket, and one of the interviewers was late. I spent a pleasant half an hour with the Lange CEO, discussing the company and the Odysseus itself, and even handled and tried on his own personal watch. As the interviewer showed up and we said our farewells, I was asked if I would like to put my name down, which I eagerly did. I loved the watch.

Fast forward several months and watches began being delivered in our locale. Having heard nothing, I contacted the boutique. They checked with Lange, and I was point-blank turned down. No “We were surprised by demand”, no “you can have one but it may be a wait”; no excuse or explanation at all. Even the personal meeting with Wilhelm Schmid, and being an existing pre-Odysseus customer, mattered for nought. No apology was forthcoming either.

Seems like you received bad customer experience or lack of emotional intelligence by the SA of the boutique/AD... in the way that we hear all sorts of BS from Rolex ADs.

Was it a phone call or just an email exchange? If they were that curt with me on phone I'd be put off, as well. How did you end up acquiring the piece?