Concerned about Secondtime order - Almost no response

[Hyphos]

Hi all,

I made a 22K USD overseas order from secondtime. com and I'm very concerned now as their response is really slow and sparse. Sorry I couldn't post the URLs below as I have <10 posts.


Due diligence

50+ 5.0 Reviews on chono24

1.9K items sold on ebay with 100% positive feedback rating

They have Facebook/Youtube/Instagram/Twitter/Tumblr/Linkedin accounts though there is no recent activity in 2022.

The owner OJ Whatley has Linkedin and was the founder of Watchuwant before this. No negative feedback about him or secondtime on this forum nor on Google that I could find.

What Happened

On Monday (17th Jan 21), I made an order on the website for a 126710BLNR. It was listed on secondtime website for 22K USD. I checked the availability with OJ (via email) and the staff (via the website's native messaging app) before I made the purchase via credit card. The order went through and it has been stuck at awaiting payment since then even though my card was charged.

After making the order and payment, I contacted OJ and his staff via the same channels as well as OJ's Whatsapp for the next step, but there was no response from them. Another weird thing was even though the watch went OOS right after I made the order, it got relisted on the website for 24.5K USD the next day with the same URL.

It was only Thursday when OJ finally replied on WA and said he had an issue with finding a 3rd party insurer for overseas shipping - if he couldn't find any by Friday he would cancel the order. It is now Sunday and I have yet to get an update from him despite prompting him twice in the weekend. I contacted his staff via the website and they only told me contact OJ via WA, after which they stopped replying to me as well.

I am pretty concerned at this point, I'm quite disappointed that after doing my due diligence I have to face issues like this. I will probably swear off overseas grey dealers after this regardless of their reputation. I'm now considering to contact my credit card company for this as I don't want to pay off a 22K USD charge on my bill without receiving the watch. Appreciate if anyone here have any other advice, or any feedback about dealings with secondtime. com. Thank you!