Vacheron terrible boutique experience

[Willyjo]

Folks, this one takes the biscuit:

I have been on the “interest” for about a year w the boutique in Dubai for an Overseas. I pinged my SA to check and she responded that piece is finally coming very soon. Explained to her that I was travelling and suggested that I could come in and pay in advance and collect it later.

Made an appt and went there today as arranged. Sat down in the private room, offered a drink and had a nice chat. Then she asked how she could help me today. I replied I was there for my Overseas and was given back a confused look from her. And she started explaining they are so hard to get yadda yadda….

I reminded her of our conversation and showed our WhatsApp chat… her look went from confused to mortified and she said:

“Sorry, I had you mixed up w someone else who has the same name”.

She did apologise, however also made it clear that I am unlikely to ever get a VC Overseas, at least from them.

Pretty miserable experience overall. I am done w them. From now sticking only w AP, they are only ones that provide excellent customer service and experience, and their watches are second to none.

Rant over, as is my desire to get a VC.


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