Gmt 3186 hour hand adjustment broke!

[sond86]

I was setting the time by advancing the hour hand and At first the hour hand was clicking then it seemed to stop clicking and now just feels like it turns like smoothly like the minute hand does.

A few hours later I noticed time was off an hour

I tried adjusting the time and found the hour hand doesn’t line up when set to exact hour (hour hand not centered on exact hours 5:00, 6:00 etc it’s positioned like it’s 5:45, 6:45

Now
When advancing the minute hand around and around it seems like the hour hand doesn’t move or moves ever two hours around.

Anyone else had issues? Or sent in for service repair cost?