WoS in the Uk have annoyed me- a rant, GMT BLRO cyclops issue

[Gary G]

Hey guys, forgive the rant, it’s fresh and I’ve had a beer or 3.

So, 2019, my guy at local Watches of Switzerland sorts me out with a GMT Master II BLRO…it’s my wedding watch, all is good.

2020, all not so good…world events etc but also the GMT developed a strange mark under the cyclops, I speak to my contact and he assures me it’ll be sorted under warranty, we decide perhaps now is not the right time.

Fast fwd a couple of years I finally decide to get it sorted (reluctant to send away my watch) but unfortunately I’m dealing with all new staff at WoS…even though the new SA assured me it’ll get sorted I got an email saying “it’s scratched sir and its £180”, or whatever. The money is not the issue, it’s the principle. Also, tbh, I’m not particularly happy about having to have a service crystal and would refuse the movement check as it’s unnecessary imo.

Anyway, how would you feel about this/proceed. I feel like asking for the watch back and starting a new relationship with a different branch (aka buy my wife a watch and I always need new watches 😂) then raise it with them and see what they say.

I just can’t believe RSC said it’s “scratched”, because it’s not, it’s the AR coating under the cyclops that’s failed, pretty sure I’ve seen it before on this very forum.

If you’ve got this far, you’ve done well and I look forward to your opinions!

Pics attached