RSC NY did a terrible job.

[Bustelo]

I sent an unpolished Sea-Dweller 16600 into RSC NY 3/2022. I received the watch back 5/2022. Upon receiving the watch back I noticed the following major problems:

-He Valve media blasted finish was removed during polish. They polished it to a mirror shine... mostly (its not even).

-The beautiful crisp coronet on the tuna clasp is now flat and undefined after a super heavy handed sanding.

-Chamfers polished off of lugs.

-Large ding in bezel was left unrepaired. I have posted about this in detail with many pictures. Please see my prior threads if you are interested. They pressed a new insert into the bezel and caused damage to the new insert.

-All of the bridges on the 3135 had the rhodium (silver) plating worn away on the edges due to the rotor rubbing it over time. None of these bridges were replaced. I would expect these bridges replaced and it begs the question what was actually done given my latest and greatest issue (keep reading).

Total cost was over $1,100.

Obviously when I received the watch back, I was not satisfied. I called and received no call back. The same very unwelcoming one or two customer service representatives that answer the phone blew me off. I emailed Rolex on 5/2022 expressing my issues. No reply. I emailed again 7/2022 again expressing my concerns. No reply.

I gave up.

The watch is a box queen. Ive worn it maybe once a month for a couple of hours since receiving it back from Rolex. The other day, after wearing it the evening prior, it was not running the next morning. This weekend after wearing it to another event in the evening, it was dead again in the morning.

Theres a twist to this story. Im a watchmaker. So if I were to resort to sending it back I would be "punished" for anything I've done. I fixed the bezel and chamfers, they are perfect. But the 3135 bridges? The clasp? The ding in the insert? Now the fact that the damn watch doesn't even run less than a year after sending it to Rolex. Its unacceptable and as the consumer this time I just needed to vent.

I already know the issue is the reversing wheels. These would cost me about $200 and take me approximately 10 minutes to repair. This is just plain awful work and service on Rolex side. If they didnt replace almost 15 year old reversing wheels (these are consumable parts like gaskets, crowns, etc..) then what else wasn't done? The thought of sending it back for some trainee to tinker with it for the next 6 months is aggravating.

Edit: I've already made my decision. I'll just eat the $200 and move on with life fortunate that I am able to cleanup their inexcusable work. So, just take this as a cautionary tale.

TLDR? I paid $1100 for a laminated card (its peeling) to establish provenance and some trainee at RSC NY to experiment on my $10,000 watch.