What did this buying story tell you?

[jqian]

It’s a genuine question as I’m weighing the pro/con to decide if I still want to deal with dealer and this particular SA.

I bought couple of IWC and one Omega from this dealer back 5 and 10 years ago. And since then I went radio silence on watches and didn’t know anyone there anymore.

Recently I developed an itch on DJ36, so I picked up the phone got David (hypothetical name). I told him I wanted a YG/Steel DJ 36 ideally champagne color with no diamonds. He was very straightforward and told me there is only one DJ available now that is YG/steel but golden fluted dial with 10 diamonds indices. I said let me take a look and booked an appointment in 8 days. He said call again before you come to see if it’s still here because we don’t know and we don’t take deposit and we don’t maintain waitlist, whoever comes in pay will get it. Sure I thanked him and hung up.
1 day later I figured my schedule was freed up and I could go next day so I called again and this time David was not in and Cathy (hypothetical name) answered. She said no DJ36 has come to store ever over the past few weeks and she didn’t see any coming either. I confronted her right away telling her David said there was one. She paused a few seconds and went “let me check”. A minute later with the imaginary check she said indeed there was one she didn’t know. I said ok I’m coming tomorrow.
Next day I showed up on time and she greeted me with the watch and I liked it on my wrist and expressed : even though I wanted a champagne dial without diamonds but I found this golden fluted dial with diamonds does look less conspicuous than I thought and I really like it and I will take it.
To my surprise, she tried to talk me out of it: you don’t have to force yourself if it’s not what you like. You can wait.
I said I like it, I take it. She goes : fine, with unenthusiastic tones.
Then the deal was concluded and I was greeted away with a box of Rolex chocolate. End of the story.

So I’m really puzzled, why was this Cathy seemingly unwilling to sell me the watch? The watch was there and David was ready to give it me but this Cathy was trying to hold on to it. What’s wrong with her?
I knew I didn’t have continuous buying history with this dealer albeit couple of IWC and an omega. I kind of know nobody there now.
Now I’m thinking to add another Rolex, maybe YM or wait for BLRO. But I’m kind of hesitant to continue deal with the dealer especially this Cathy lady.
What’s your take in this story?