My Purchasing Experience with the AD

[relaw]

After months of searching and waiting for a particular DJ configuration, I finally found an AD that had one in stock for purchase. Yes, it was actually there. I was surprised. I dropped what I was doing and went over to check it out. I'll keep this short, but basically, the AD rushed me from the moment I walked in. They wanted me to pay and then wanted me out! and fast!

I must have spent about 10 seconds looking at the watch before the AD started asking about my form of payment, telling me that ‘I have another client coming in now.’ No time to sit down and inspect it, no time to even try it on. After all, I haven’t even seen this exact configuration in person because they're not in stock anywhere! And I know they know that. I think I spent 4 minutes inside before being ushered out.

Many of my questions went unanswered. The opportunity wasn’t even there. And the responses to the ones I did ask were simply: "We are an Authorized Dealer, blah, blah, blah. Of course [this]. Of course [that].” Whatever, you get it. I knew enough about the watch, so I let it go. The AD then hastily charged my card, asked me to sign, shoved the green tag, warranty card, and booklet into the box, closed it up, and walked away.

What bothered me more was that the AD wrote 2024 instead of 2023 on the warranty card (which I noticed afterward). It's the one part of the transaction I noticed that they have to do carefully as there is a permanence aspect to it. It can’t be erased, shouldn't be smudged, crossed out, altered, etc.

This is a gift, so I’m not happy about it. I understand mistakes happen. But, like in many other lines of work, mistakes need to be addressed.

Happy to get the watch? Of course. Was I expecting superior service? Not really, but it wasn’t even close. The ADs sure tout themselves as.. well, you know. I certainly didn't feel valued. I felt pushed around and less than. My other AD purchase experience this year was great! Not this one, unfortunately. I hope the warranty card issue gets resolved smoothly.