Grand Seiko held my watch for 5 months; said misaligned seconds hand is "within spec"

[In-N-Out]

I acquired the tentagraph from a grey dealer back in December 2023 (Brand New with stickers).

I promptly noticed the seconds hand not being aligned at 12 o'clock and made a thread about it.

https://www.rolexforums.com/showthread.php?t=927931

After dropping it off at GS in Beverly Hills to get it fixed, they told me it will be sent to Japan and it would take 8-12 weeks. I've been on contact with them biweekly to see what the status was after the 12 week period, and then finally last week (nearly 5 months later), they told me they got the watch back but they didn't fire the alignment.

pics in that thread above.

Apparently GS said this is "within spec"

quite a laughable response and I guess they are taking a page out of the Tesla playbook lol

anyway, im not sure what the next step should be. to me, this is a huge defect on a $14k retail watch (I paid slightly less than that).

How hard should I press on this issue. I'm not happy about this and im shocked GS wouldn't stand by their product