Rolliworks service

[bimrologist]

I'm new to the world of vintage Rolex and have yet to post on the forum. I've mainly used this site for reference material and general knowledge on what to look for in a used Rolex timepiece.

I recently shipped my 16800 spider dial to Rolliworks in Miami to have extensive work performed to include re-lume of the hands, bracelet stretch repair as well as a 6 o'clock permanent link modification for my wee-little wrist.
The watch was received on March 27th and confirmed by them. 3 weeks later I received an email with an estimate of repairs based on visual inspection to follow with a more comprehensive estimate after the movement had been torn down and bracelet disassembled.

On April 16th I was contacted with a complete repair estimate which I agreed to and was informed that my "marker date" was May 27th. Not a set date, but what they estimated the repairs could be completed by is how I took the statement?

No we're to June 21st... I waited until June 6th to reach out and ask how the repairs had progressed, closing with no rush on the work as it's not an urgent matter of course. No response. I followed up on June 17th asking again if repairs were going well and to just reach out and let me know something, anything. No response again.

All the reviews I have read before and after choosing Rolliworks have said the same thing. Poor communication, top notch work. While I understand things happen, this is an heirloom vintage piece that I'm moderately concerned about and thought I chose the best repair facility in my part of the world. How long do I wait to maybe hear back from them?? Does anyone have a recent success story from Rolliworks they can share?