Rolex new case

[daysky1]

Does the Rolex service center ever replace a watch case? The reason I ask is I had purchased a watch that the rehaut was all scratched up clear around the watch. The serial number was messed up along with all the engraving. The only way I could think this could be "fixed" was by having a new case. I did return the watch and got my money back with a dispute filed through PayPal. But the seller insisted it came from Rolex this way. (I knew better) and even contacted the New York Service Center to confirm it never would have been released by Rolex in this shape. https://imgur.com/a/ZW2aRsZ