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Old 12 September 2009, 12:58 PM   #1
Thrasher
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Join Date: Jul 2009
Real Name: Rich
Location: New York
Watch: 16710 Coke
Posts: 275
Went to NYC RSC today

Dropped off my new-to-me U serial no-date Sub for a servicing. The building itself, located at 665 5th Ave, is called.... The Rolex Building . I imagine Rolex owns the building. It flies the US and Swiss flags on the outside. I walked into the building, and was greeted by a security guard, who directed me to the 5th floor. Leaving the elevator, I entered the Rolex facility, where they don't allow photographs to be taken. There was a counter staffed with two or three well-dressed twenty-somethings, one of whom immediately greeted me and asked if she could be of assistance. I told her the nature of my business, and she had me fill out a service form. She then took the watch to have it evaluated, a process that took about 15 minutes.

I killed the time by people-watching my fellow Rolex service customers. There was a 40 year old guy there with his family, probably in town on vacation. There was an older gentleman, impeccably dressed, who was getting a gold President serviced. Another guy in his 30's, also impeccably dressed (this is Manhattan ), with a rather intense demeanor- probably a young-ish buffalo making his mark on the world in the big city. And me- just a new Rolex enthusiast, wading into the water.

The young miss brought the watch back, with the recommendations: standard servicing, and an insert replacement. Estimated total with tax: $604.00, with an estimated 4-week turnaround. I asked her if the watch was going to be sent to Pennsylvania for servicing, to which she replied that it would be done there at the Manhattan location. I also asked her if I could have the old insert, to which she surprisingly said yes- I thought that Rolex did not return replaced parts in the U.S.- maybe it was my smooth demeanor... I was dressed nice, in my finest Chuck Taylor's.

So that's where we stand now. My sub is is getting the spa treatment, and I am wearing my GMT Coke until the sub comes back. Planning on either a James Bond Nato or the London RSC mil-sub strap on the Sub when it gets back, and using it as my daily driver. I think I'm digging the plain, no date look v the more complicated GMT. Having to decide between the two is called a "quality problem".
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