Daytona Mishap cont... = Happy Rolex Owner

[srgriff]

On Tuesday 3/23 I received the call that my "new" SS Daytona watch has come in. It was exactly 12 days from the Daytona Mishap. When I arrived to the store on Saturday the AD had the watch waiting for me. When I picked my watch up the AD said the Rolex Account Manager took the Daytona mishap personal and made it his top priority to have a new one for me. The emotions set in again when I put the watch on and realized this time around would be for good. My local AD is very professional and my loyalty to buy a Rolex will always be from them. Enjoy the photos!




Daytona Mishap - Original Post
I rushed to the AD to pickup my SS Daytona (Black) after receiving the call this Monday. The AD had it waiting for me when I walked in. I put the watch on and they made some adjustments to the bracelet and I admired it while they finished up the paperwork. After about 5 minutes of staring at I wanted to work some of the features. I started to wind the watch up and nothing was happening the second hand was still. So I started to gently move it back in forth in my hand and the second hand still wouldn’t move. So asked the owner to take a look at it and he was also perplexed and asked the assistant to take a look at it. He went into the back room and came back out and it was working. “Wow, what did you do?” He said, “I wound the watch for an extended time.” So I drive home with watch on wrist and the biggest grin on my face. When I get home I got my other watches out (Sub and Yacht) and put it next to the shiny Daytona and I notice the Daytona had stopped 5 minutes earlier. Hmm…maybe I should try winding it up again or move it back in forth. Well, I did both and nothing. That sunken feeling in my stomach began and the confusion started setting in. Am I doing something wrong? I purchased my first Rolex seven years ago and never had an issue. So I called the AD and told him the persistent issue with the watch stopping, he said come back up to the store. Thirty minutes later I arrive to the store. The store was about to close and all of the employees were there to greet me when I walked in. There was one gentleman with a Rolex binder at the Rolex counter and the AD owner had told me that it just happened to be that the Rolex Account Manager had stopped in right after I had called. The AD had already given the AM the details on my story and he was very apologetic. I handed him the watch and after about 10 seconds he had agreed that there was an issue with the watch. I was given couple options he could have the watch sent out to a technician to fix it and return it back to me in a week or I could wait for a new SS Daytona to come in. I chose to wait for a new one to come in. The AD and AM both said they can’t give me any timelines of when a new one would be in but the AM would escalate and do his best to expedite the situation. I just think if I had the watch fixed and returned I would always be concerned if the watch would stop. Both the AD and AM were very professional and I am sure they will do everything to rectify the situation. Driving home I felt a bit confused what had just happened in only about a 2 hour time span. So now I wait……………………………….