So I walked into Rolex Canada at lunch today.............

[Kris]

........................to show them the issue I have with regards to the SEL and link on the braclet on my 2-month old SD (Bought brand-new as mentioned in my other post).

I figured I should post my first-time experience with RSC separately from my other post as I figured what I want to say may get lost in all the posts, not to mention, someone who doesn't own an SD may not bother to read the thread.

I walked into 50 St. Clair W. around 1pm this afternoon with watch and warrantee in tow thinking about what was said to me with regards to my attitude based on my findings. So I approached the service counter on the second floor with a neutral look on my face. The service counter looked more like a receptionists desk in your everyday run-of-the-mill corporate office. There was a lone woman sitting behind it. Not what I expected when I think of a service counter at a typical business. I was starting to see the "angle" Rolex was playing in their set-up.

The way it worked was I walked up to the counter, pulled out the warrantee sheet from the sleeve, laid it out on the counter, took off my watch, and started explaining to the girl what the problem was by showing her. Her answer was "That's how these watches are at the 12 o'clock SEL". I told her I begged to differ and that I'd conversed with other SD owner's (meaning the forum) who told me that both links at either-end of the watch should "collapse" at exactly the same angle as each other. She put the watch on a tray and started taking down my info from the warrantee and putting it into a computer asking the typical "Is this your first time here with us" type questions. She also took a photo-copy of my warrantee for their files also.

Back to the watch, she asked "Does the braclet bother you?" I had to bite my tongue on answering that one as I knew that she was referring to comfort. I said no, but mentioned again I believe that the pin is bent and defective (I could see it with my own eyes). Anyways, they asked me to have a seat in one of their green leather chairs and she'd take the watch out back to one of the technicians. She made a call to the back and asked for a technician to come out and get the watch.

I proceeded to grab a copy of Time magazine and sat down to read. I heard some activity going on but where I was seated, I had a blindside and couldn't see if the tech actually came out to get the watch himself or not.

About 15 minutes later the girl calls my name and I see the watch sitting on the tray. She proceeded to explain what the technician told her that due to the location of where the SEL in question was, that the 12 o'clock side tended to take longer to "break in" than the 6 o'clock side which tends to see more "play time". She said that over time, eventually the 12 o'clock side would collapse the same as the 6 o'clock side. In conclusion, RSC could find no fault with the braclet. I guess Rolex sees only what they want to see.

Rolex' answer reminded me about all the stories I've heard from friends of mine who buy new car's and when a problem/noise develops and they take it in under warrantee, the Dealership can find no faults. Only when the warrantee expires do they start finding problems.

What could I say? I thanked her, took my watch and left.

I guess the problems going to have to become more obvious before they act on it. About the only good thing that came out of the visit was my name and the watch (along with copy of warrantee) is now in their computer database.

My experience was a disappointment, but not a surprise.

Like I said, I don't have a digital camera, but if somebody hear doubts me, PM me and you can check my watch out for yourselves.

Discuss as you like.