Got laughed at yesterday by my AD...

[frank gama]

Originally Posted by Tools

Next time ask for the watchmaker... He/she will know what you want and take care of you..

You can't really expect the sales staff to know as much about Rolex as they do anything else that the Jewelry Store carries... Rolex is not likely their main bread-and-butter..

x 2
I learnt this the hard way myself too. I now know the owners of the Ads or the watchmakers of the places I frequent. They are quite knowledgeable and helpful.