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26 July 2007, 06:40 AM | #1 |
"TRF" Member
Join Date: Jul 2005
Real Name: Adam
Location: Philly ‘burbs
Posts: 5,660
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What would you do, re: Rolex warranty work? Longish.
I wont go into too many details, but I recently bought a Rolex watch from a known and reputable TZ forum member. This morning, I noticed that the small hand at the 6 o'clock sub-dial fell off. I wonder if that would be covered under warranty? Also, the chronograph sweep seconds hand does not reset to zero (off a little to the left) and the top pusher sticks pretty good when it's closed down. I was never rough with the watch The papers are in his name with the AD's name and date of purchase on them. From what I understand, the warranty stays with the original purchaser, so it is now void that I have the watch. I called a local certified Rolex tech and they don't do warranty work, so they would have send it to Rolex USA in NY to have it looked at. I spoke to Danielle at Rolex USA this afternoon and told her that I received the watch as a gift. She said send the watch back with the warranty paperwork, sales receipt, a detailed letter and said they "should" be able to do the work under warranty. I have a copy of the sales receipt from the seller. I heard that the "gift" thing is not a lock, but it does go through. The seller offered for me to send the watch back to him and he could get the warranty work done, but I don't want to go that route. Too many variables. Any other suggestions?
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