Sending watch to a US RSC

[thsiao]

So I've never done this before so please forgive my ignorance.

I am located in Los Angeles and just finished talking to the RSC in San Francisco. A gentlemen by the name of Jiovanni was helping me out and he was very nice and a pleasure to deal with.

My wife's watch needs a new crystal (current one has a scratch) and Jiovanni said it would not be a problem to get it replaced in a few days. He instructed me to send it out by USPS registered to his attention and that he would call me once he received it. Since I've never done this before it seems kinda weird to me to just send out a watch like that to his attention (he didn't even give me a last name, saying that it was not necessary as the mail person knows him).

Has anyone dealt with RSC SF that could confirm this to be legit and the right way of sending the watch to them to get something fixed?

Just did a quick google search and it seems that this SF RSC is not a real Rolex owned service center (just an authorized service center)? Are the only two Rolex owned Dallas and New York?


Thank you.