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Old 29 January 2012, 08:20 AM   #1
kcmo
"TRF" Member
 
Join Date: Jan 2007
Real Name: Karis
Location: USA
Posts: 19,377
My Genius Appointment at Apple

Hi Guys/Gals,

I recently went to Apple to speak to a 'Genius' about the issues I have been having with my new iphone 4S. I started a thread here about the subject recently.

The 'Genius' told me that my issues with my email crashing have to do with how I set up my Gmail account on my phone. I had the sync limit set to 'no limit' and he said this was the issue...that all of my issues (mail app crashing, delayed delivery of mail, deleted mail being re-delivered) were the cause of this and that I should set the sync limit to '3 days'.

Apparently the phone was processing too much and bogging down the connection when I had it set to 'no limit'. I find this hard to believe.

He ran a bunch of diagnostic tests too and said the phone tested as normal so there was no need for a replacement.

Have any of you who have Gmail set up as Exchange (I do this for true push and for syncing of my contacts and calendar too) had issues?

I can't stand having the limit set to 3 days because it's deleting emails on my phone that are more than 3 days old (I like to keep emails on there until I deal with them)! I did try the '1 month' setting but I still had some crashes.

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