f*** Paypal

[RRsDJ]

Mods you can delete it, lock it whatever, I just wanted to give an update.


Little background. I sold a DJ with what I though was an authentic Rolex President bracelet several weeks ago. The buyer claimed the bracelet was real 18K gold but not an authentic Rolex bracelet. Paypal awarded the buyers claim and the buyer shipped my DJ back to me. Upon opening the return, my DJ was not returned to me in the original watch box that I shipped it in. It was returned to me in a plastic watch box lined with toilet paper and not only that, but there's a huge dent in one of the non-removable links. I called up Paypal and filed an appeal on the buyers "not as described claim". A few days went by and Paypal said I needed supporting documentation:

"supporting documentation must be from an unbiased third party and must be on letterhead that includes the name, address, and phone number of the individual, business, or organization. This contact information is important because it gives us a way to request additional information (if necessary)."


No problem. I found a local jeweler and took the bracelet to him this past Friday (11/30). He gave me a letter on company letterhead stating what link was damaged and that it could be repaired. I went on Paypals site the same day and attached the document as a PDF. Paypal sent me a email back Saturday, (12/1) stating that the fax was illegible / too light. That made no sense since I never faxed anything to them. So I attached the same file as a JPEG. I received an email from Paypal Sunday (12/2) stating that they denied my claim:

"We are unable to grant your appeal for this case because the supporting documentation you provided did not follow our guidelines and was not received within the specified timeframe."


You have got to be kidding me. I called up Paypal, again, this afternoon and asked to speak with a case manager. I explained the story and said I submitted exactly what Paypal asked me to submit so I dont know why its being denied based on my supporting documentation or within the specified time frame. He looked over my file and said I see where you attached / submitted bothfiles, the PDF and the JPEG, and both are clearly legible and that the letter has all of the necessary contact info on company letterhead. He said he'll appeal their decision for me but it will count as a 2nd appeal, which is complete BS because theyre accepting the same documents I originally sent two days ago so there shouldn't have been any reason to deny my first appeal based on any wrong documentation or not within the time frame.

Fast forward to tonight. I received a email from Paypal stating that they denied my appeal. I called Paypal up again and asked why it was being denied. This time its being denied because I sold a used item, and a dent is considered normal wear and tear for a used item...WHAT!? I said my pictures on eBay clearly show a bracelet that does NOT have any dents or dings on the bracelet and this is no small dent either!! I said Paypal has been trying to weasel their way out of my claim from the time I submitted my documentation. IF I was the buyer and bought a used Rolex and it had a dent in the bracelet, that was not noted NOR shown in the photos in the eBay auction, Paypal would not deny me if I filed a "not as described" claim. I said theres no difference here other than Im the seller.

The rep said he will appeal it again but I am only allowed 3 appeals and this is the final appeal. Before we hung up I asked the rep, what about the watch box? He said because it dealt with the same transaction that he could not do anything about any reimbursement if they denied my appeal. I said thats unacceptable. Theres two complaints and one has NOTHING to do with the other. This is not some cheap watch box. The box was mahogany / suede lined and cost a little over $300. I bought it just for this sell. I said I have the receipt showing I bought it the week of the sale. I told them I also have an message that was sent through eBays message system from the buyer stating that he threw my watch box away because he doesnt keep any box thats not a Rolex box. The Paypal rep said he will note that on my appeal. Alot of good theyve done so far.

If they deny my claim for the 3rd time Im doing a chargeback with USAA and Paypal will be eating every penny of the transaction and can deal with my bank.