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Old 19 August 2014, 08:45 AM   #1
Karahana
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Join Date: Jan 2014
Location: AE/SG
Posts: 316
Icon8 Problem with watchmaker, need advice.

Hello folks I've ran into a little problem with a local watchmaker and would love to know your opinions.
I took a Tudor to get serviced, almost straight out of ebay to the service because the date wheel was stuck. The watch itself worked and kept time. Since it was gonna be a gift I wanted it as good as possible. So a little polish, service and date wheel fix. They give me an estimation (almost 300USD) I accept and they called me today to pick it up. So I go, pick the watch, check the date, and stuff works, shines and all seems fine. I pay and leave.

When i get home I wanted to see how the movement looked clean and shiny. (It's a snap back Tudor) So I opened it and Noticed that the oscillating rotor does not say Tudor and the brand has been drilled off... I was almost sure it looked different and remembered I took a picture of the movement when the watch arrived and the pic it was still in my phone. When I check, the Rotor originally was pristine, and completely different shape and did say TUDOR.

Now... pretty much this people stole from me. There's no way they needed to change the rotor to service the date wheel and they never told me they needed to change it. So tomorrow I'm gonna go and confront them. I'm 200% upset.

Did any of you experienced anything like this? I cant believe it, is a very reputable shop and if I didn't check I would have never knew about it. Now I wonder how many other parts they might have changed.

I was reading my consumer rights regarding servicing and repair here in the UAE and states that I should get it refunded and fixed. Is not that it was even a cheap joint, I'm just very upset. :
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