ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX

dj1809 · 4 January 2016, 01:31 PM

I recently bought a Gunny strap for my PAM 346 off of strapfreaks.com. Some of the stitching started to come loose within a few days. I wrote to strapfreaks.com but their warranty policy is literally voided once the strap has been worn (I should have read their policy closely... that's on me), even though this was obviously a workmanship issue. They did offer me a repair which would have meant shipping the strap all the back to Indonesia on my dime.

I ended up emailing Peter at Gunny Straps directly and he was very understanding and stated that he would send me a replacement ASAP. He definitely stands behind his work and takes obvious pride in his customer service.

I would not buy from strapfreaks.com again, but I will definitely not hesitate to contact Peter for any of my future PAM strap needs.

4 January 2016, 01:31 PM	#1
dj1809 "TRF" Member Join Date: Nov 2010 Location: Salt Lake City Watch: Polar ExpII 16570 Posts: 52	Gunny Straps - recommended! I recently bought a Gunny strap for my PAM 346 off of strapfreaks.com. Some of the stitching started to come loose within a few days. I wrote to strapfreaks.com but their warranty policy is literally voided once the strap has been worn (I should have read their policy closely... that's on me), even though this was obviously a workmanship issue. They did offer me a repair which would have meant shipping the strap all the back to Indonesia on my dime. I ended up emailing Peter at Gunny Straps directly and he was very understanding and stated that he would send me a replacement ASAP. He definitely stands behind his work and takes obvious pride in his customer service. I would not buy from strapfreaks.com again, but I will definitely not hesitate to contact Peter for any of my future PAM strap needs.

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)