Whats missing......chrono button ROO

[PJ S]

Hmm….HG is just a retailer – the watch should’ve been sent to http://www.masterwatchmaking.com.au/ – who are credited with being AP’s SC in Australia, and are literally just down the road from them.
I find it odd that an accredited/trained SC was unable to sort your watch out and resorted to informing the AD that it might be better off going to Marina Bay Sands in Singapore, although that pin on the map is different from Australia’s, which may signify something.


A slight further thought on the design of the pusher connection – which is purely conjecture – but there’s a chance the threads visible have been stripped at some point (assuming they weren’t at the time of assembly).
That may explain the looseness experienced and why the bolt managed to come undone and allow the spring tension to eject the ceramic pusher and surrounding RG piece.
If so, then it suggests someone being a bit heavy-handed when re-assembling – assuming the factory uses adjustable torque screwdrivers – which could mean a whole new mid-case is required.
That’d be the quickest remedy, but they may just spend the time needed to remove the retainer and fit a new one.

I’m slightly puzzled as to why you’ve a bill for $500, when it was sent in whilst still within warranty, especially since it was then subsequently shipped off to Singapore for a part/parts to be replaced?