UPDATE: Brand New ROO second visit to service center

[Chadridv]

So it seems like a smaller grouping of threads around these parts so you likely read one, or two of my previous threads regarding issues with my 3 month old ROO 42mm. If not here's the latest thread...
http://www.rolexforums.com/showthread.php?t=470557

And here's the update. Good news and bad news.

Good news is I finally heard from a workshop manager. He told me he's been testing my watch and it seems to be within their standards and specifications.

Obviously this is great. Since the beginning I've only wanted a watch in good working order that I wouldn't have to send in for repair.

Here's the bad news, or really I should say more annoying news. As you know, since getting my watch back from the first visit to APSC, I'd noticed a sound coming from the movement. Never heard it before, combined with the fact that the grinding/rough sound of winding and screwing the crown down was still there I considered sending it back in.

He told me in his email that the grinding sound I heard was normal. THIS WAS THE MAIN REASON I SENT THE WATCH IN TO BEGIN WITH THE FIRST TIME!!!! (sorry for the caps - but I'm pissed). I had 3 different boutique employees tell me it felt and sounded wrong and to send it in, I compared it to 4 different ROOs and they were all perfectly smooth. Fine, maybe my watch is a weird one, but shouldn't someone have told me in the initial repair recap and evaluation that the sound/feeling coming from the crown was normal. If they did I likely would have never sent it back in a second time. They told me the replaced the Chrono Module, oiled and re-lubricate all the parts and that solved the problems I was having.

This brings me to my next point, I tried calling and emailing the AP reps numerous times to speak with a watchmaker before sending it in for the second time. I got the run around through every avenue of communication. I was told sternly and unapologetically every time just to send the watch back in. If I could have talked to someone who actually knew more than what their book of rebuttals told them to say, I probably would still have my watch on my wrist. Instead I followed their advice and decided to just send it back.

Lastly, he never mentioned anything about the sound coming from the movement. Either they forgot to check it out entirely or they did check it out and it's fine and he forgot to tell me it's fine, but either way I'm getting pretty fed up with the lack of communication here. I sent it back in with two issues. He reached out to me and addressed only one of them.

This whole experience dealing with AP has been awful. I really do love the watch but this might be it for me. At this moment in my life I have so much going on with work, new baby, just moving from one place to another, etc. I have so much everyday BS stress to deal with while this hobby and passion is supposed to be my one escape and stress reliever. This has not been stress free in fact it's been a total pain in the ass and obviously I'm starting to lose patience.

OK sorry :) rant done.