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7 January 2017, 02:01 PM | #1 |
"TRF" Member
Join Date: Nov 2013
Location: Chicago
Posts: 24
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Rolex International Warranty Issues
Hey Gang,
I was getting ready to purchase a 1 year old Sky Dweller last night and when I asked the Seller if the Warranty Card was stamped from a US AD, he said no...it is stamped from a Hong Kong Dealer...with everything written in Chinese. Before competing the purchase, I called the Rolex Warranty Center in New York this morning to make sure the Warranty would transfer with the watch. They said yes but only as long as I had the Original Receipt...which of course the seller does not. I then was told that New York can be quite strict on the rules so I call the Dallas Rolex Repair Center. They told me the warranty transfers with the watch. Great, I thought..but just to make sure, I told her it was an International Warranty Card written in Chinese. She then had me email her a picture of the card and ran it past a Supervisor. When she called back an hour later, she said if the watch came into their Warranty Center, it would require a copy of the Original Receipt since its an International Warranty Card completed in a language other than English. Have you guys heard of this before? I really wanted to purchase this watch but not if they wont honor the 4 remaining years on the Warranty... Thanks for your thoughts... |
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