RSC polished watch against instruction

[Lurizzle]

Timeline of events:

June 13: I dropped off BLNR at my at AD with instructions to replace underpowered mag and for them to look into the movement which was running outside of COSC at +7s/day. I specified that text message or phone call was the preferred method of contact. They confirmed and advised me they would be in touch in about 2-3 wks with a confirmation of the work to be completed after RTSC NY looked at it.
July 14 I wrote an email requesting followup as a month had passed without any contact or estimate of work to be completed.
July 19 AD replied that RSC recommends a full service to fix the +7s and although watch is under warranty, the repair would not be covered because they found a small dent on the case. Due to impact damage, which is not covered, the full service cost would be appx $700 USD. I objected and they conceded that because the watch is under warranty they would adjust the cost down to $490. Agreed. Again I specified the watch was not to be polished.
August 19 AD emailed me that watch was ready for pickup. (No text or phone call was received as requested),. As a result the watch sat at the boutique over a week until I noticed the email.
August 28 I picked up the watch.

The first thing I noticed when I picked up the piece is that all the scratches were gone. It also looked lighter to me. Like the way someone looks when they get a fresh haircut. I couldn't put my finger on it but it looked "different". I asked if the watch had been polished and she told me No. I said whay are all the scratches gone? She told me "I still see scratches, so im not sure what scratches you are missing". She reiterated that the watch was not polished and allowed me to leave the AD boutique with firm confirmation that the watch was not polished.

Unsatisfied with the response I received in the boutique, I called Rolex RSC NY directly and let them know I just want to know what work was done to the watch. It's clear the AD is providing me incorrect information but I felt as the customer it's my right to know what was done to the watch. They said they would be in touch with thee AD.

AD called me back same day and she explained to me that Rolex called her. She said she understands my concerns now and confirmed that she would be refunding the full cost of the repair ($490 + taxes). I pressed her to explain the reason for the refund? Was it because my watch had been polished or not? She conceded that YES, the watch was indeed poslished. She went on about how there will be a re-training for all employees at the boutique to ensure this doesn't happen to anyone else again.

The re-training is good and well, but doesn't help me with the fact that I've had material removed against my wishes due to a comedy of errors. As Subtona once said, Professionalism is following customer directions. Anything else is a failure. The service and communication received has been far from The Rolex Way.

So here I am, turning to my friends in the TRF community seeking your opinions. What recourse do I have? Should I leave well-enough alone with my refund? Or pursue the matter further with either Rolex or the AD? Ideally i would like an unpolished watch. Do I have any leverage? Maybe its just me but it bothers me that a 2-yr old BLNR looks different to me every time I look at it. It also stings when I take it off because I can feel there is just a little less crown on the clasp to flip it open.

And yes, I know I shouldn't have sent it through an AD as the middleman, believe me I have learned the lesson. Lets pls keep comments forward-facing based on what actions I can take and options I have moving forward

For your reference, I include pictures of the polished piece, a barely 2 year old BLNR.