Rolex uk seem to have introduced even more rules......part 2

[Busyboy]

I got into a discussion with my AD re my situation, I'm trying to get my name on a list (or two) for a new model, the ss GMT to be specific... (Aren't we all...)

There's no devious intention in my actions, its just hedging my bets, or doubling my chances... Had I of wanted a rarified 1980s cabbage patch doll, back in the day, I'd have done the same thing...

Bearing in mind what you may remember happened to me (in "part 1" - of a similarly titled thread), with my Daytona procurement being scuppered... I'd come to the top of the list for the white Daytona 116500ln, but l was ultimately disapproved for purchase by head office - because I'd been successful elsewhere (rolex records) with the other coloured dial variant.

I thought I'd try to get my head around these "policies" so that I didn't get "black balled" again. Basically if I know the rules I can play by them! Otherwise its all a little naive and potentially you can fall prey to a system you have no way of understanding... After all, when you go to a rolex dealer, you get a coffee - not a rule book, right!?

The last thread went to prove I'm not a trader, and I also had the indignation of having to "convince" my AD similarly... With everyone in agreement of this fact, I proceeded :

The question - am I allowed to put my name in "your" list, if I'm on "their" list?


The answer : copied (so as to be able to fully understand it), from an email, to watches of Switzerland etc, (Arum group) UK., below:


"Demand for Rolex is at unprecedented levels across all markets globally, with our professional and other sought after models seeing particularly high demand.
Unfortunately there are a large number of people in the market place pretending to be clients, who are either traders themselves, or who are looking to make a profit from selling on watches purchased from Aurum stores and many others. We all have an obligation to protect the Rolex brand and the relationship we have with Rolex.


Over the coming weeks we will be introducing a number of measures to limit our exposure to this type of activity. In the next few weeks we will be introducing a new process where the Rolex guarantee is not issued to the client at time of purchase. Full details of how this will be managed will be confirmed and released in April.

In the meantime, the information below relates to the new policy in relation to ‘Registration of Interest’ for high demand Rolex watches. This policy is to be implemented with immediate effect.

Ongoing all stores must use the “Wish List” element of Captivate to manage their Register of Interest. When a client makes an enquiry about a high demand Rolex that has a register of interest, you need to follow the process outlined below.
You can only place a client on the Register of Interest if they are present in your store. We will no longer accept enquiries via telephone or email.
Every client wishing to be entered onto the Register of Interest will need to have a record on Captivate. If they do not have one you will need to create it with them.
You can add a client to your register by using the ‘Wish Lists’ feature on Captivate.
Before you add the client to the Register you need to advise them that adding their name to the Register does not guarantee a timeline to supply the item, or indeed that we will be able to supply the item at all. This is a Register of Interest, NOT a waiting list.

You will also need to ask them if they have their name on any other Registers in our Group as they cannot be on more than one Register. Regular reports will be run to highlight clients on multiple Registers – it is possible that we would remove them completely from all Registers if this is the case.

When discussing the Register of Interest it is important that you inform the client that we will retain the guarantee, issuing it to them no later than 12 months after the date purchase. We will issue a photocopy of the guarantee for their records at the time of purchase. We want to ensure that our sought after Rolex pieces go to genuine customers ahead of those purchasing for commercial gain and experience has taught us that such customers are happy with this arrangement.

When discussing the Register of Interest it is also important that you inform the client that we will remove all of the protection from the watch before the purchase is completed.
While you are adding the client to the Register it is the perfect time to find out more about them so that you can gauge whether or not they are likely to be a trader.
High Demand Rolex pieces will still be allocated on rotation. When your store receives a high demand watch the Wish List can be used to determine who is the appropriate client to allocate to the watch to. Stores should consider all factors including previous purchase history when selecting the relevant client.

Important

Stores that have not been using the Wish List element of Captivate will need to transfer all of their captured information. This will both ensure that Captivate contains all the relevant information and will also help us comply with future GDPR requirements. Please ensure that this is completed by Sunday 8th April.




So these, policies, seem in the making still, and will need further confirmation, which I'll share if I'm able to get it in due course. But for now, perhaps, the honest collectors and yes by default, the traders, might understand more, the game that; "buying a watch" has become...


Suffice to say... I'm only on one list now! And feel that, has doubled my chances. The irony!