AD Damaged my bracelet

[slillestrand]

Originally Posted by andyxxx

It's not devalued - but the OP 'feels' it is because it bothers him (and I think quite rightly)

The AD charged you and got it wrong. I would be going back to them and insisting they get the correct screws and make it right and furthermore refund the initial charge and compensate you for the poor service.

I have no patience for AD's that do marginal work. If you can't take the extra 15 minutes and do it well, then you are in the wrong business and I now know that I need to go elsewhere..... This has happened to me as well and it is genuinely bothersome. I will buy from that same AD, but not ever let them size anything. Find another AD and then tell whoever it is your specific expected outcomes of the work....and I mean specific...that is what I do now. I even ask them.....are you able to take the screws in and out without scratching the bracelet and damaging the screws themselves. There is an exact screw driver tool for different type of screws.....rather than grabbing the correct one...they grab the "one they usually use".

Some people care and take time....some are too bothered that you asked them to do it....that is also why they charged you a fee.

I'd say the fee holds them accountable as well. They charged for a service and didn't provide a quality service....makes it worse on their end as now you can hold them to it.