Avoid Kerns (Rolex AD) in Burlingame, CA

[GMTmatt]

My dad purchased a Burmese ruby ring from Neiman Marcus 30 years ago. He needed an appraisal for insurance reasons and Neiman Marcus did not appraise it as a Burmese ruby. They said they could not verify it was Burmese so they could not appraise as such. He produced the original bill of sale from them and showed it was sold as a Burmese ruby and said they needed to rectify the situation. Neiman Marcus pulled the ruby out of the ring and sent it to a 3rd party gemologist who ran some tests and certified the ruby as Burmese and an untreated stone. Neiman Marcus covered the whole bill and offered to buy the stone at the appraised Burmese ruby value. I would say this AD sold a Rolex with papers and did not fulfill their end of the agreement. They need to produce a numbers matching Rolex set or refund the purchase price plus the difference in market value. A BS Burlington certification would not cut it for me.